From Ian C
For the second time in a week, a member of my family has been refused a half fare on First buses, despite having proof that they are a child. When contacted, the company have apologised but how are we to encourage people to use public transport if they are expected to pay over the odds for their transport.
Posted by David Mack
The rules for children's fares are set out on Metro's website.
Children under 5 travel free.
If your young relative is aged 11-18 and does not show a Young Person's or Scholar's PhotoCard, then the bus driver is within his rights (if a bit mean-spirited) to charge the full fare.
If your relative has the relevant photocard or is aged 11 or under then I suggest you complain in writing to First and Metro quoting the service number and date/time so that the erring driver can be identified.